Return Policy

Customer returns for orders fulfilled by Rock Creek Logistics LLC are sent to our Southern California facility for processing. Each return is received and inspected upon arrival.

After inspection, returned items will be restocked, held, or disposed of according to the seller’s instructions. Return processing may also be subject to a per-item handling fee, as applicable.

End customers should follow the return process and instructions provided by the TikTok Shop seller they purchased from. Each seller is responsible for setting and communicating their own refund and return policies. Rock Creek Logistics LLC handles the physical processing of returns on behalf of sellers and does not determine customer refund eligibility or amounts.